Accessibility

Veterans United Home Loans Amphitheater at Virginia Beach strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us at 757-368-3000.
 
Arrival & Accessible entrances: Rita’s Gate and our main gate are both accessible entrances. 

Restrooms: We have two public restroom buildings located in both the Lake Plaza and Forest Plaza.  All locations include accessible restrooms.  We also have a private, family restroom located in our first aid area in the Lake Plaza.

Concessions: All of our concession stands are accessible. 
 
Ticketing: You can buy ADA tickets online – no need to call the box office. Look for the show accessible tickets on the Tickets page to view all available accessible seats. There’s accessible seating in every price range. Try to buy ADA tickets in advance so you secure a seat – there’s limited availability on the day of an event.

If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.

All ADA sections are wheelchair accessible with adjacent companion seating. These open, level spaces do not have assigned seat numbers. Upon arrival, our team will assist in seating to best accommodate your needs.

Lawn: The lawn is not accessible. Accessible seating is available at the lawn price in sections 201 and 205.  If you need assistance, please call 1-800-653-8000 or contact the amphitheater box office at 757-368-3000.

Accessible Parking: Upon arrival on event day, inform staff you need accessible parking. A visible state-issued plate or placard is required to use an accessible parking spot. Please enter the lot via Concert Drive. Accessible Parking is located in both lots A and B. If you are parked in the B lot, you will enter directly through Rita’s Gate.  If you are parked in the A lot, you can enter through either the Main Entrance or Rita’s Gate. Guests needing assistance who do not have a placard will need to use our drop off locations and general parking. Accessible parking is subject to availability and first-come, first-served. Veterans United Home Loans Amphitheater at Virginia Beach honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open. 

Medication needs: If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event.  We cannot store any type of medication. Over-the-counter medication must be in its original packaging. Please inform the staff of this when you arrive at the gates. If you have medication that you need stored in a refrigerator please notify a staff member upon entry into the venue or go to our Guest Services location in the Entry Plaza and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

Dietary needs: Veterans United Home Loans Amphitheater at Virginia Beach takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. 

We do allow outside food in the venue as long as it is in a clear plastic container or 1-gallon ziplock bag. 

Sensory needs: Veterans United Home Loans Amphitheater at Virginia Beach is a KultureCity Certified Sensory Inclusive Venue. Please visit our Guest Services booth for more information. Our sensory bags are designed to support various sensory needs in both adults and children. To check out a sensory bag, visit our Guest Services both located at the main entrance. Sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more! For more information, please visit: https://venue.kulturecity.org/venues/veterans-united-home-loans-amphitheater

Oversize bags for medical needs: Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates. *This also applies to diaper bags.

Service Animals: At Veterans United Home Loans Amphitheater at Virginia Beach, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation: If you will need an interpreter for an event, please call 757-368-3000 at least 3 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.  

Sensory Needs: Please visit our Guest Services booth for more information. Our sensory bags are designed to support various sensory needs in both adults and children. To check out a sensory bag, visit our Guest Services booth, located by the main gate. Sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more!
 
For more information please visit: https://venue.kulturecity.org/venues/veterans-united-home-loans-amphitheater

Assistive Listening Devices: Assistive Listening Devices (ALDs) technology in Veterans United Home Loans Amphitheater at Virginia Beach is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get a receiver.  A photo ID is required in exchange for a device.  

Please visit Apple App Store or Google Play Store to download the app.