
Veterans United Home Loans Amphitheater at Virginia Beach (FAQs)
Venue Information
Our Address is 3550 Cellar Door Way, Virginia Beach VA 23456.
Generally, our admin hours are from 9:00 AM - 5:00 PM.
Our box office is open Monday and Friday from 10AM to 4PM. On show days we will be open at 10AM.
Venue Phone number – 757-368-3000
Venue Address – 3550 Cellar Door Way, Virginia Beach VA 23456
All points of sale will only accept credit or debit. In the event you are not carrying a credit or debit card, staff will be available on-site at the main gate merchandise booth to exchange cash for card, dollar for dollar, without any service fees.
If you need assistance while at an event please visit one of our guest services areas located in each plaza.
Visit our shows tab! All shows announced for the season can be found there.
For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes provide a designated line and entry before the general public. The Fast Lane Gate is located at the far left of the main entry gate, adjacent to the box office.
If you have a large party that will be attending the show and are interested in hospitality options, please contact our Premium Seating Department at 757-368-3021. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
If you lose an item while you are at an event- you can visit our Guest Services stand located in the Entry Plaza to see if it has been turned in.
Merchandise will be available for all concerts at our Concert Gear booths located in all three plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please click here.
Restrooms are located in both the Lake Plaza and Forest Plaza.
Veterans United Home Loans Amphitheater at Virginia Beach participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.
Traffic is controlled by local law enforcement and the venue. We strongly recommend early arrival and carpooling when possible. Please check local traffic reports for real time updates.
Veterans United Home Loans Amphitheater at Virginia Beach offers a variety of delicious food and beverage options available for purchase throughout the venue. This includes cheeseburgers, hot dogs, chicken fingers, pizza, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull. Please note that items and pricing are subject to change from event to event.
Concessions are located throughout the venue. veteransunitedhomeloansamphitheater.com/bites
Tickets & Entry
There are a total of two entrance gates to the facility. Gates are available for use regardless of the ticket type. There is one Fast Lane gate located at the far left of the main entry gates, adjacent to the box office. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located next to the VIP Parking lot. All guests using this gate must have the appropriate ticket to enter.
Will call tickets are available for pickup at the box office located (Insert Location Information). Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to reach out to your contact.
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event - guests can visit the box office and have their ticket reprinted for a fee.
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes.
Any media inquiries need to be directed to www.livenation.com/pressrequests.
Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
Allowed & Prohibited Items
- Weapons of any kind
- Alcohol
- Illegal drugs/substances
- Aerosols of any kind
- Glass containers
- Cans
- Un-clear bags larger than 6”x 9”
- Clear bags larger than 12”x 6”x 12"
- Laser pointers
- Animals (except service animals)
- Fireworks
- UAV (Drone)
- Any item deemed to be dangerous
- Lawn chairs of any kind
- Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”).
- Small Blankets / Beach Towels
- Non-aerosol bug spray/sunscreen
- Cameras - nonprofessional only, no detachable lenses
- Food - in a clear, 1-gallon ziplock bag
- Water - up to 1 gallon in a factory sealed or empty bottle
Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.
Are typically permitted in the venue; however this does vary by show. Please call 757-368-3000 for specific show information or visit the day of show information.
Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water bottle refilling stations are located outside of each public restroom.
Veterans United Home Loans Amphitheater at Virginia Beach does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Policies
All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Please note that we we require either a clear plastic, vinyl, or pvc bag (maximum size 12" x 6" x 12") OR small clutch bags that don't need to be clear (maximum size 6" x 9")
All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.
Veterans United Home Loans Amphitheater at Virginia Beach offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol - guests will be required to show ID every time they purchase.
Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth located in the main entry plaza.
Veterans United Home Loans Amphitheater at Virginia Beach will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.
Smoking, including e-cigarettes and vaporizers, is not permitted in the reserved seating area. While we do not restrict smoking on the lawn - if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.
All sponsorship inquiries should be directed to our office- please call 757-368-3000 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.