Veterans United Home Loans Amphitheater at Virginia Beach (FAQs)
Venue Information
Our Address is 3550 Cellar Door Way, Virginia Beach VA 23456.
Generally, our admin hours are from 9:00 AM - 5:00 PM.
Our box office is open Monday and Friday from 10AM to 4PM. On show days we will be open at 10AM.
Venue Phone number – 757-368-3000
Venue Address – 3550 Cellar Door Way, Virginia Beach VA 23456
All points of sale will only accept credit or debit. In the event you are not carrying a credit or debit card, staff will be available on-site at the main gate merchandise booth to exchange cash for card, dollar for dollar, without any service fees.
If you need assistance while at an event please visit one of our guest services areas located in each plaza.
Visit our shows tab! All shows announced for the season can be found there.
For select events guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes provide a designated line and entry before the general public. The Fast Lane Gate is located at the far left of the main entry gate, adjacent to the box office.
If you have a large party that will be attending the show and are interested in hospitality options, please contact our Premium Seating Department at 757-368-3021. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
If you lose an item while you are at an event- you can visit our Guest Services stand located in the Entry Plaza to see if it has been turned in.
Merchandise will be available for all concerts at our Concert Gear booths located in all three plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please click here.
Restrooms are located in both the Lake Plaza and Forest Plaza.
Veterans United Home Loans Amphitheater at Virginia Beach participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible.
Traffic is controlled by local law enforcement and the venue. We strongly recommend early arrival and carpooling when possible. Please check local traffic reports for real time updates.
For all parking information, you can visit our parking landing page.
(https://www.vabeachamp.com/parking)
Veterans United Home Loans Amphitheater at Virginia Beach offers a variety of delicious food and beverage options available for purchase throughout the venue. This includes cheeseburgers, hot dogs, chicken fingers, pizza, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull. Please note that items and pricing are subject to change from event to event.
Concessions are located throughout the venue. veteransunitedhomeloansamphitheater.com/bites
Tickets & Entry
There are a total of two entrance gates to the facility. Gates are available for use regardless of the ticket type. There is one Fast Lane gate located at the far left of the main entry gates, adjacent to the box office. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located next to the VIP Parking lot. All guests using this gate must have the appropriate ticket to enter.
Will call tickets are available for pickup at the box office located (Insert Location Information). Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to reach out to your contact.
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event - guests can visit the box office and have their ticket reprinted for a fee.
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes.
Any media inquiries need to be directed to www.livenation.com/pressrequests.
Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
Policies
All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
Please note that we we require either a clear plastic, vinyl, or pvc bag (maximum size 12" x 6" x 12") OR small clutch bags that don't need to be clear (maximum size 6" x 9")
All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.
Veterans United Home Loans Amphitheater at Virginia Beach offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol - guests will be required to show ID every time they purchase.
Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth located in the main entry plaza.
Re-Entry is not permitted at Veterans United Home Loans Amphitheater at Virginia Beach. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
Veterans United Home Loans Amphitheater at Virginia Beach will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
The venue does not allow camping or overnight parking of any kind.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.
Smoking, including e-cigarettes and vaporizers, is not permitted in the reserved seating area. While we do not restrict smoking on the lawn - if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.
All sponsorship inquiries should be directed to our office- please call 757-368-3000 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Accessibility
You can buy ADA tickets online – no need to call the box office. Look for the show accessible tickets on the Tickets page to view all available accessible seats. There’s accessible seating in every price range. Try to buy ADA tickets in advance so you secure a seat – there’s limited availability on the day of an event.
If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.
Rita’s Gate and our main gate are both accessible entrances.
All of our restrooms are accessible.
Accessible Parking is located in both lots A and B. Let the parking staff know that you need accessible parking and they will direct you to this lot. We do require an accessible placard or license plate to park in these lots. If you do not absolutely need accessible parking- please park in the general lots.
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging. Please inform the staff of this when you arrive at the gates. If you have medication that you need stored in a refrigerator please notify a staff member upon entry into the venue or go to our Guest Services location in the Entry Plaza and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.
Veterans United Home Loans Amphitheater at Virginia Beach takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
We do allow outside food in the venue as long as it is in a clear plastic container or 1-gallon ziplock bag.
Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates. *This also applies to diaper bags.
At Veterans United Home Loans Amphitheater at Virginia Beach, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
If you will need an interpreter for an event please give us at least 2 weeks notice to organize this for you. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call the box office at 757-368-3000 to arrange for an interpreter for your visit.
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 757-368-3000. We also have Listen Everywhere. You can download the app through Apple & Google.
Veterans United Home Loans Amphitheater at Virginia Beach is a KultureCity Certified Sensory Inclusive Venue. Please visit our Guest Services booth for more information. Our sensory bags are designed to support various sensory needs in both adults and children. To check out a sensory bag, visit our Guest Services both located at the main entrance. Sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more! For more information, please visit: https://venue.kulturecity.org/venues/veterans-united-home-loans-amphitheater
Allowed & Prohibited Items
- Weapons of any kind
- Alcohol
- Illegal drugs/substances
- Aerosols of any kind
- Glass containers
- Cans
- Un-clear bags larger than 6”x 9”
- Clear bags larger than 12”x 6”x 12"
- Laser pointers
- Animals (except service animals)
- Fireworks
- UAV (Drone)
- Any item deemed to be dangerous
- Lawn chairs of any kind
- Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”).
- Small Blankets / Beach Towels
- Non-aerosol bug spray/sunscreen
- Cameras - nonprofessional only, no detachable lenses
- Food - in a clear, 1-gallon ziplock bag
- Water - up to 1 gallon in a factory sealed or empty bottle
Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.
Are typically permitted in the venue; however this does vary by show. Please call 757-368-3000 for specific show information or visit the day of show information.
Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water bottle refilling stations are located outside of each public restroom.
Veterans United Home Loans Amphitheater at Virginia Beach does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.